History and Start Up:

Prime Systems began in June of 1990 as it was founded by Keith R. Duncan. The company was just Keith and Delvin Read in the beginning years as Keith would sell the systems and Delvin would build them. All the systems were delivered to their respective owners by Keith, whether they were for businesses or individuals. Even today the company delivers the vast majority of the systems built. The company began out of Keith's home, later moved to two other locations and today resides in a 5000 square foot facility in Kaysville, Utah. Keith owns the building and property that house the computer company. A significant event early on in Prime Systems history was the association it gained with the Davis School District. From 1992 until 1997 the company built and maintained over 4000 computers for this large school district. That association had far reaching and positive affects as the years have unfolded. In 1998 the company gained a similar contract with Weber State University and today still holds and maintains that contract. The company has annual revenues ranging from 3.5 million to 4.5 million.

Though totally committed to the educational marketplace, Prime Systems has seen unprecedented growth in recent years in the small and medium sized business market. The company builds and maintains computer desktops, notebook computers and networks for dozens of firms along the Wasatch Front. The firms include banks, credit unions, publishing companies, mortgage offices, dental and medical offices, law firms and manufacturing plants.

Prime Systems currently employs 19 fulltime and partime employees. Most of these employees are technicians and support individuals. At anytime there will be three to four employees on site servicing the systems and networks of the many institutions it has gained favor with. The skills of the technicians vary from full support of complex network systems to teaching indivduals the finer points of photo and video editing. Just about any kind of technology has been or can be supported in some degree. In recent years the company has become a major force in building and maintaining its own notebook computer systems, which includes full repair of other name brands like Dell, Hewlett Packard, etc.

Service is paramount to Prime Systems success. Keith, who still helps run the company, believes that it is not enough to have a satisfied customer, but must have raving fans instead. Most of the systems and servers built by Prime have a three year warranty in both parts and labor. A few less expensive models carry a year warranty. With very little done in the way of advertising, Prime Systems relies mostly upon word of mouth. The company opens its doors to the public at 9am each morning and closes at 6pm. But technicians are available for phone tech support from 7am until 10pm Monday thru Friday. The company also opens on Saturday from 10am to 4pm.

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